SHIPPING AND RETURNS POLICY
All U.S. orders qualify for free 2-day shipping and require a signature upon receipt. We offer overnight shipping for $45 and Saturday delivery for $65 within the United States. Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your orders.
We insure all packages against theft and accidental damage while in transit, so you have no liability while the order is in transit. All orders require signature upon delivery. Once the package is delivered and signed for, we are no longer liable.
Orders cannot be delivered to PO Boxes or APO/FPO addresses.
Orders placed Monday – Friday before 3 PM PST will be processed that day and ship within one business day. Orders placed on Friday after 3 PM PST or over the weekend will be processed on the following Monday.
All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of checkout for your convenience. No additional fees will be due upon delivery.
For high value orders, a representative from Arunashi will contact you to arrange delivery.
All other orders will be shipped fully insured via Federal Express (Fed-ex).
In placing an order, you authorize Arunashi to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for your item(s).
If you refuse a shipment from Arunashi, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Arunashi. This amount will be deducted from your merchandise refund. If you have any questions, please email us at email@example.com or call us: +1 (310) 888-0123.
Arunashi Inc. & shoparunashi.com does not process orders on weekends or holidays observed by the company.
Return & Exchange Policy
For a full refund, a return request must be made within 72 hours of receipt. Any requests made after 72 hours of receipt will allow for exchange only. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund.
All pieces will be subject to a quality control inspection. The price tag and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged.
All international orders are final sale.
All custom orders and special orders placed on in person at our salon, or online at shoparunashi.com are final sale.
If you received a damaged or incorrect item, please email us within 24 hours of receipt. If you wish to make a return, please email firstname.lastname@example.org and title the subject of your email “RETURN” followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns. Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees.
If you wish to make an exchange, please email email@example.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you store credit. We will provide a prepaid shipping label and will assist in arranging pick up for all exchange pieces.
If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly with us at our salon or online at shoparunashi.com.
Please note, return request frequency is kept on record. Arunashi Inc. & shoparunashi.com has the right to refuse a return if excessive return requests are made by the same account or individual.
Our team is here to answer any questions you may have. We are available Monday – Friday, 9:30 AM PST – 5:30 PM PST at (310) 888-0123 or you may email us at firstname.lastname@example.org.